Business Terms and Conditions of Sale
These Terms apply to contracts between Laser Trader Limited and customers acting wholly or mainly for business purposes. They cover orders placed through our website, by quotation, by purchase order or otherwise. Please read them before placing an order.
Effective 8 September 2026 | Business customers only
Company information
Legal name: Laser Trader Limited
Company number: 04112559
Incorporated: 22 November 2000
Registered office: Unit 1, Manor Farm, Moorhouse Lane, North Kilvington, Thirsk, England, YO7 4AF
VAT registration: GB 745 7628 96
Contact: 0330 330 1026 | sales@lasertrader.co.uk
Website: www.lasertrader.co.uk
1 Definitions
1.1 Buyer means the business customer placing an Order or otherwise identified in the Order Acknowledgement.
1.2 Seller means Laser Trader Limited, a company registered in England and Wales under company number 04112559, whose registered office is Unit 1, Manor Farm, Moorhouse Lane, North Kilvington, Thirsk, England, YO7 4AF.
1.3 Goods means the products which are the subject of an Order or Contract, including laser consumables, optics, components and equipment.
1.4 Website means www.lasertrader.co.uk and any successor website operated by the Seller.
1.5 Order means the Buyer's offer to purchase Goods, whether submitted through the Website, by purchase order, by written acceptance of a quotation or otherwise in writing.
1.6 Order Acknowledgement means the Seller's written confirmation accepting the Buyer's Order. A dispatch confirmation stating that the Goods have been dispatched constitutes an Order Acknowledgement for this purpose. An automated order receipt, payment message or acknowledgement of receipt is not, by itself, an Order Acknowledgement.
1.7 Contract means the Buyer's Order as accepted by the Seller under clause 2.2, together with the Order Acknowledgement (if any), these Terms and any quotation, written specification or other document expressly incorporated into the Contract.
1.8 Business Day means a day other than a Saturday, Sunday or public holiday in England.
1.9 Insolvency Event means administration, liquidation, bankruptcy, a moratorium, arrangement with creditors, appointment of a receiver or any analogous event.
1.10 Incoterms means the Incoterms 2020 rules published by the International Chamber of Commerce, unless a different edition is expressly stated in the Order Acknowledgement or agreed quotation.
2 Basis of contract and online ordering
2.1 Product pages, catalogues, technical information and quotations are invitations to treat. The Buyer makes an offer by submitting an Order through the Website, by purchase order, by written acceptance of a quotation or otherwise in writing.
2.2 An Order is accepted, and a Contract is formed, only when the Seller issues an Order Acknowledgement or dispatches the Goods, whichever happens first. If the Goods are dispatched before a separate Order Acknowledgement is issued, dispatch constitutes acceptance of the Order. Taking payment or sending an automated order receipt does not require the Seller to accept an Order.
2.3 These Terms apply to the exclusion of any terms the Buyer seeks to impose or incorporate, including terms printed on or referred to in a purchase order. Any such Buyer terms are expressly rejected and do not form part of the Contract unless the Seller expressly agrees otherwise in writing through an authorised representative.
2.4 If documents conflict, the following order of priority applies: (a) the Order Acknowledgement; (b) any agreed quotation or written specification; (c) these Terms; and (d) the Order, excluding any standard or other terms of the Buyer.
2.5 The Website is intended for business customers. By placing an Order, the Buyer represents that it is acting wholly or mainly for business purposes and that the person placing the Order has authority to bind the Buyer. The Seller does not accept consumer orders unless expressly agreed in writing. If the Seller accepts an order from a consumer, mandatory consumer rights are unaffected and these Terms apply only to the extent permitted by law.
2.6 Enquiries about repairs, diagnostics, calibration, installation or other services do not create a contract. Any services are governed by the relevant quotation, Order Acknowledgement and any service-specific terms supplied by the Seller.
3 Availability, stock and quotations
3.1 Goods displayed with an active Buy Now or Add to Cart option may be ordered through the Website. Goods that are not shown as in stock, are marked quotation only, or do not have an active purchasing option will be supplied only after the Seller has issued a quotation and accepted the Buyer's order.
3.2 Stock figures, availability messages and lead times are given in good faith but are not guarantees. Stock is allocated only after the Seller accepts the order and, where payment in advance applies, receives cleared funds.
3.3 If an availability, stock or pricing error prevents supply, the Seller may offer a revised lead time, an alternative product, part delivery or cancellation of the affected item. If the affected item has been paid for and is cancelled, the Seller will refund that amount promptly using the original payment method where practicable.
3.4 Unless stated otherwise, a quotation is valid for 30 days, is subject to stock and supplier availability, and may be withdrawn before acceptance.
4 Price and payment
4.1 Prices are in pounds sterling and exclude VAT, delivery, insurance, customs duties, import taxes and other charges unless the Order Acknowledgement states otherwise. VAT will be added at the applicable rate.
4.2 The Seller may correct an obvious pricing or description error before accepting an Order. The Buyer may then confirm the corrected Order or cancel it for a full refund of any amount paid for the affected Goods.
4.3 Payment is due in full in cleared funds when the Order is placed unless the Seller has expressly granted written credit terms to the Buyer. The Seller is not obliged to allocate stock, begin work or dispatch Goods until the required payment has been received.
4.4 Prepaid Website orders may be processed through a third-party payment provider. The Buyer's use of that provider is also subject to the provider's terms and privacy information.
4.5 If the Buyer has an approved credit account, payment is due by the date stated on the invoice or Order Acknowledgement. Credit limits and terms may be reduced, suspended or withdrawn at any time. If no written credit period has been agreed, payment in advance applies.
4.6 The Seller may charge interest on overdue commercial debts at the statutory rate available under the Late Payment of Commercial Debts (Interest) Act 1998 and associated legislation, as amended or replaced from time to time, together with any fixed compensation and reasonable recovery costs available under that legislation.
4.7 Where delivery is deferred at the Buyer's request or because of the Buyer's act or omission, the Seller may adjust the price to reflect supplier, material, exchange-rate, tax or freight increases arising before dispatch, after giving reasonable notice. The Seller may also make such an adjustment where the quotation expressly states that pricing remains subject to specified supplier, material, exchange-rate, tax or freight movements before dispatch.
5 Delivery, risk and international supply
5.1 Delivery will be made to the address and by the method shown in the Order Acknowledgement, agreed quotation or otherwise accepted by the Seller in writing. Any next-working-day, timed or other delivery service is an estimate and is subject to stock availability, order cut-off times, cleared payment and carrier performance. Time is not of the essence unless expressly agreed in writing.
5.2 For UK deliveries, risk passes when the Goods are delivered at the stated address. For international deliveries, risk passes in accordance with the Incoterm stated in the Order Acknowledgement or agreed quotation; if none is stated, delivery is DAP to the named destination.
5.3 Delivery charges are those shown at checkout or in the quotation. International duties, import taxes, customs charges and local clearance costs are the Buyer's responsibility unless expressly included.
5.4 The Seller may make partial deliveries and invoice each delivery separately.
5.5 The Buyer must provide safe access, accurate delivery information and any equipment reasonably needed for unloading. If delivery cannot be completed because of the Buyer, the Seller may store the Goods and charge reasonable storage, handling and redelivery costs.
6 Inspection and claims
6.1 The Buyer must inspect the Goods promptly on delivery and notify the Seller in writing within five Business Days of any shortage, transit damage or non-conformity that is reasonably apparent on inspection following delivery, giving the order number, product reference and supporting photographs where reasonably possible. Latent defects are dealt with under clause 6.2.
6.2 A claim for a latent defect must be made promptly after discovery and within the applicable warranty period. The Buyer must preserve the Goods and packaging and allow the Seller a reasonable opportunity to inspect them. Where a claim concerns an optic or other contamination-sensitive Good, the Buyer must not clean, polish, dismantle, modify or otherwise alter the Good before inspection, except where reasonably necessary for safety or to prevent further damage.
6.3 Failure to give notice within these periods does not remove rights that cannot lawfully be excluded, but the Buyer is responsible for loss caused by unreasonable delay.
7 Cancellation and returns
7.1 Business Buyers have no general statutory right to cancel an online Order because they have changed their mind. After acceptance, an Order may be cancelled only with the Seller's prior written consent and on any reasonable conditions stated by the Seller.
7.2 Non-defective Goods may be returned only after the Seller issues written return authorisation. They must be unused, uninstalled, complete, in resaleable condition and in their original undamaged packaging. The Seller may apply a reasonable handling or restocking charge disclosed when the return is authorised.
7.3 Unless defective or incorrectly supplied, bespoke, configured, special-order or non-stock Goods cannot be cancelled or returned once ordered from the supplier. Sealed optics and other contamination-sensitive Goods cannot be returned as non-defective Goods once their protective packaging has been opened. Opening protective packaging does not exclude a remedy for a genuine defect or non-conformity that was present at delivery, subject to clauses 6 and 8.
7.4 In the case of an authorised return of non-defective Goods, the Buyer bears the cost and risk of return until the Goods are received by the Seller. Where Goods are returned because they are alleged to be defective, damaged or incorrectly supplied, return arrangements and responsibility for reasonable return costs will be determined having regard to the nature and validity of the claim. Refunds or credits are subject to inspection. Nothing in this clause limits any remedy which cannot lawfully be excluded or restricted.
8 Warranty
8.1 Unless a different warranty period is stated in the Order Acknowledgement, the Seller warrants that on delivery the Goods will materially conform to the agreed specification and be free from material defects in materials and workmanship under normal use. For Goods not normally consumed or worn through use, that warranty continues for 12 months from delivery. For consumable and wear items, the warranty applies to manufacturing defects or material non-conformity existing at delivery, but no warranty is given as to expected service life or normal consumption or wear unless expressly agreed in writing.
8.2 The warranty does not cover normal wear, deterioration or consumption arising from use, contamination, accidental damage, misuse, incorrect handling, storage or installation, use outside the published specification, modification, unauthorised repair or failure to follow applicable instructions.
8.3 Subject to clause 11 and to rights which cannot lawfully be excluded, the Seller's obligation in respect of a valid claim under clause 8.1 is, at the Seller's option, to repair or replace the affected Goods or refund the price paid for them. The Buyer must obtain return authorisation and follow the Seller's return instructions.
8.4 Where Goods carry a manufacturer's warranty, the Seller may discharge its obligation by passing through the benefit of that warranty where lawful and practicable.
8.5 Except as expressly stated in the Contract, and to the fullest extent permitted by law, all warranties, conditions and other terms implied by statute or common law, including terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979, are excluded. Nothing in the Contract excludes or restricts the Seller's obligations as to title under section 12 of that Act or any other term, right or liability which cannot lawfully be excluded or restricted.
9 Specifications, compatibility and trade marks
9.1 Descriptions, dimensions, drawings, photographs and technical data are provided to identify the Goods and may contain non-material variations. Website images are illustrative unless expressly stated to show the exact Goods.
9.2 The Buyer is responsible for providing complete and accurate information concerning its machine, cutting head, process and intended application. Any product-selection assistance, technical guidance, application support or other advice provided by the Seller will be based upon the information supplied by the Buyer and the circumstances known to the Seller at the time. Unless the Seller expressly agrees in writing to undertake a defined design, engineering or validation responsibility, the Buyer remains responsible for confirming the suitability, compatibility, installation and safe use of the Goods for its particular application.
9.3 Goods expressly described as genuine are supplied as genuine branded parts. Goods described as compatible, alternative or suitable for use with a manufacturer are independently manufactured unless expressly stated otherwise.
9.4 Manufacturer names, model names and trade marks are used only to identify compatibility or intended application. No affiliation, sponsorship or endorsement is implied unless expressly stated.
9.5 The Buyer must not remove safety markings, serial numbers or identification labels and must use the Goods in accordance with applicable instructions and law.
10 Title
10.1 Title to the Goods remains with the Seller until the Seller has received in cleared funds all amounts due for the Goods and any other sums due from the Buyer.
10.2 Until title passes, the Buyer must hold the Goods as bailee, keep them identifiable and properly stored and insured, and not create any charge over them. The Buyer may resell the Goods in the ordinary course of business, but that authority ends automatically on an Insolvency Event or if payment becomes overdue.
10.3 If the Buyer's right to possession ends, the Seller may require return of the Goods and, where lawful, enter premises where they are stored to recover them.
11 Liability
11.1 Nothing in the Contract limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of title obligations, or any liability that cannot lawfully be limited or excluded.
11.2 Subject to clause 11.1, the Seller is not liable for loss of profit, revenue, production, contract, business, anticipated savings, goodwill or data, or for indirect or consequential loss.
11.3 Subject to clause 11.1, the Seller's total aggregate liability arising out of or in connection with a Contract, whether in contract, tort, breach of statutory duty or otherwise, is limited to the total price paid or payable under the Contract giving rise to the claim.
11.4 The Seller is not liable for loss caused by information, specifications or instructions supplied by the Buyer, by the Buyer's failure to verify compatibility, or by the Buyer's use of the Goods outside their intended specification.
11.5 The parties agree that these limitations allocate commercial risk between businesses and apply to the fullest extent permitted by law.
11.6 The Seller will not be liable for any liquidated damages, service credits, penalties, contractual indemnities or other contractual remedies imposed by the Buyer unless expressly accepted in writing by a director of the Seller.
12 Suspension and termination
12.1 The Seller may suspend performance or require security or payment in advance if payment is overdue, the Buyer exceeds its credit limit, the Seller reasonably believes the Buyer may not pay, or an Insolvency Event occurs.
12.2 Either party may terminate a Contract immediately by written notice for a material breach that is not remedied within 14 days after written notice, or if the other party suffers an Insolvency Event.
12.3 Termination does not affect accrued rights. Amounts already due become immediately payable, and clauses intended to survive termination continue in force.
13 Force majeure
13.1 The Seller is not liable for delay or failure caused by events beyond its reasonable control, including supplier failure caused by circumstances beyond the Seller's reasonable control, carrier disruption, shortage of materials, industrial action, fire, flood, epidemic, war, cyber incident, government action, import or export restriction, or interruption of utilities or transport.
13.2 The Seller will use reasonable efforts to reduce the effect. If the event continues for more than 60 days, either party may cancel the affected undelivered part of the Contract by written notice, and the Seller will refund any advance payment for that cancelled part.
14 Set-off
14.1 The Buyer must pay all sums in full without set-off, counterclaim, deduction or withholding except as required by law. The Seller may set off amounts it owes the Buyer against amounts due from the Buyer.
15 Compliance and export control
15.1 Each party must comply with applicable anti-bribery, sanctions, export-control, customs and trade laws. The Buyer must obtain any licences or authorisations required for its onward sale, export, transfer or use of the Goods and must not supply, export, re-export, transfer or make the Goods available to a prohibited person, country, territory or end use.
15.2 On request, the Buyer must promptly provide information reasonably required by the Seller to verify the identity of the end user, the destination, the intended end use and compliance with applicable sanctions, export-control, customs and trade requirements.
15.3 The Seller may delay or suspend acceptance, dispatch or performance while it carries out compliance checks or awaits information under clause 15.2, and may refuse supply where it reasonably believes that supply, export, re-export, transfer or use of the Goods may breach applicable law or binding supplier restrictions.
15.4 The Seller may refuse, suspend or cancel supply where reasonably necessary to comply with applicable law or binding supplier restrictions, without liability beyond refunding any payment received for the cancelled Goods.
16 Data protection
16.1 Each party will comply with applicable data-protection law. The Seller processes business contact, account, order and delivery information to administer enquiries and Contracts, take payment, deliver Goods, provide support and meet legal obligations, as further explained in the Website privacy notice.
17 Notices
17.1 A notice under the Contract must be in writing and delivered by hand, prepaid next-Business-Day service or email to the address stated in the Order Acknowledgement or later notified in writing.
17.2 A notice is deemed received when delivered by hand; at 9:00 am on the second Business Day after posting; or, for email, when sent without delivery failure before 5:00 pm on a Business Day, otherwise at 9:00 am on the next Business Day. This clause does not apply to formal service of legal proceedings.
18 General
18.1 The Seller may assign the benefit of a Contract and may subcontract performance of its obligations. The Buyer may not assign, transfer, novate or subcontract any of its rights or obligations under a Contract without the Seller's prior written consent.
18.2 A waiver is effective only if in writing and does not waive any later breach. Delay in exercising a right is not a waiver.
18.3 If any provision is invalid or unenforceable, it will be treated as modified to the minimum extent necessary and the remaining provisions continue in force.
18.4 The Contract is the entire agreement concerning its subject matter. Each party acknowledges that it has not relied on a statement not set out in the Contract, but nothing limits liability for fraud or fraudulent misrepresentation.
18.5 A variation is effective only if agreed in writing by an authorised representative of the Seller. No person other than the parties has a right to enforce the Contract under the Contracts (Rights of Third Parties) Act 1999.
19 Governing law and jurisdiction
19.1 The Contract and any dispute or non-contractual obligation arising from it are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.
Business Terms and Conditions of Sale
These Terms apply to contracts between Laser Trader Limited and customers acting wholly or mainly for business purposes. They cover orders placed through our website, by quotation, by purchase order or otherwise. Please read them before placing an order.
Effective 8 September 2026 | Business customers only
Company information
Legal name: Laser Trader Limited
Company number: 04112559
Incorporated: 22 November 2000
Registered office: Unit 1, Manor Farm, Moorhouse Lane, North Kilvington, Thirsk, England, YO7 4AF
VAT registration: GB 745 7628 96
Contact: 0330 330 1026 | sales@lasertrader.co.uk
Website: www.lasertrader.co.uk
1 Definitions
1.1 Buyer means the business customer placing an Order or otherwise identified in the Order Acknowledgement.
1.2 Seller means Laser Trader Limited, a company registered in England and Wales under company number 04112559, whose registered office is Unit 1, Manor Farm, Moorhouse Lane, North Kilvington, Thirsk, England, YO7 4AF.
1.3 Goods means the products which are the subject of an Order or Contract, including laser consumables, optics, components and equipment.
1.4 Website means www.lasertrader.co.uk and any successor website operated by the Seller.
1.5 Order means the Buyer's offer to purchase Goods, whether submitted through the Website, by purchase order, by written acceptance of a quotation or otherwise in writing.
1.6 Order Acknowledgement means the Seller's written confirmation accepting the Buyer's Order. A dispatch confirmation stating that the Goods have been dispatched constitutes an Order Acknowledgement for this purpose. An automated order receipt, payment message or acknowledgement of receipt is not, by itself, an Order Acknowledgement.
1.7 Contract means the Buyer's Order as accepted by the Seller under clause 2.2, together with the Order Acknowledgement (if any), these Terms and any quotation, written specification or other document expressly incorporated into the Contract.
1.8 Business Day means a day other than a Saturday, Sunday or public holiday in England.
1.9 Insolvency Event means administration, liquidation, bankruptcy, a moratorium, arrangement with creditors, appointment of a receiver or any analogous event.
1.10 Incoterms means the Incoterms 2020 rules published by the International Chamber of Commerce, unless a different edition is expressly stated in the Order Acknowledgement or agreed quotation.
2 Basis of contract and online ordering
2.1 Product pages, catalogues, technical information and quotations are invitations to treat. The Buyer makes an offer by submitting an Order through the Website, by purchase order, by written acceptance of a quotation or otherwise in writing.
2.2 An Order is accepted, and a Contract is formed, only when the Seller issues an Order Acknowledgement or dispatches the Goods, whichever happens first. If the Goods are dispatched before a separate Order Acknowledgement is issued, dispatch constitutes acceptance of the Order. Taking payment or sending an automated order receipt does not require the Seller to accept an Order.
2.3 These Terms apply to the exclusion of any terms the Buyer seeks to impose or incorporate, including terms printed on or referred to in a purchase order. Any such Buyer terms are expressly rejected and do not form part of the Contract unless the Seller expressly agrees otherwise in writing through an authorised representative.
2.4 If documents conflict, the following order of priority applies: (a) the Order Acknowledgement; (b) any agreed quotation or written specification; (c) these Terms; and (d) the Order, excluding any standard or other terms of the Buyer.
2.5 The Website is intended for business customers. By placing an Order, the Buyer represents that it is acting wholly or mainly for business purposes and that the person placing the Order has authority to bind the Buyer. The Seller does not accept consumer orders unless expressly agreed in writing. If the Seller accepts an order from a consumer, mandatory consumer rights are unaffected and these Terms apply only to the extent permitted by law.
2.6 Enquiries about repairs, diagnostics, calibration, installation or other services do not create a contract. Any services are governed by the relevant quotation, Order Acknowledgement and any service-specific terms supplied by the Seller.
3 Availability, stock and quotations
3.1 Goods displayed with an active Buy Now or Add to Cart option may be ordered through the Website. Goods that are not shown as in stock, are marked quotation only, or do not have an active purchasing option will be supplied only after the Seller has issued a quotation and accepted the Buyer's order.
3.2 Stock figures, availability messages and lead times are given in good faith but are not guarantees. Stock is allocated only after the Seller accepts the order and, where payment in advance applies, receives cleared funds.
3.3 If an availability, stock or pricing error prevents supply, the Seller may offer a revised lead time, an alternative product, part delivery or cancellation of the affected item. If the affected item has been paid for and is cancelled, the Seller will refund that amount promptly using the original payment method where practicable.
3.4 Unless stated otherwise, a quotation is valid for 30 days, is subject to stock and supplier availability, and may be withdrawn before acceptance.
4 Price and payment
4.1 Prices are in pounds sterling and exclude VAT, delivery, insurance, customs duties, import taxes and other charges unless the Order Acknowledgement states otherwise. VAT will be added at the applicable rate.
4.2 The Seller may correct an obvious pricing or description error before accepting an Order. The Buyer may then confirm the corrected Order or cancel it for a full refund of any amount paid for the affected Goods.
4.3 Payment is due in full in cleared funds when the Order is placed unless the Seller has expressly granted written credit terms to the Buyer. The Seller is not obliged to allocate stock, begin work or dispatch Goods until the required payment has been received.
4.4 Prepaid Website orders may be processed through a third-party payment provider. The Buyer's use of that provider is also subject to the provider's terms and privacy information.
4.5 If the Buyer has an approved credit account, payment is due by the date stated on the invoice or Order Acknowledgement. Credit limits and terms may be reduced, suspended or withdrawn at any time. If no written credit period has been agreed, payment in advance applies.
4.6 The Seller may charge interest on overdue commercial debts at the statutory rate available under the Late Payment of Commercial Debts (Interest) Act 1998 and associated legislation, as amended or replaced from time to time, together with any fixed compensation and reasonable recovery costs available under that legislation.
4.7 Where delivery is deferred at the Buyer's request or because of the Buyer's act or omission, the Seller may adjust the price to reflect supplier, material, exchange-rate, tax or freight increases arising before dispatch, after giving reasonable notice. The Seller may also make such an adjustment where the quotation expressly states that pricing remains subject to specified supplier, material, exchange-rate, tax or freight movements before dispatch.
5 Delivery, risk and international supply
5.1 Delivery will be made to the address and by the method shown in the Order Acknowledgement, agreed quotation or otherwise accepted by the Seller in writing. Any next-working-day, timed or other delivery service is an estimate and is subject to stock availability, order cut-off times, cleared payment and carrier performance. Time is not of the essence unless expressly agreed in writing.
5.2 For UK deliveries, risk passes when the Goods are delivered at the stated address. For international deliveries, risk passes in accordance with the Incoterm stated in the Order Acknowledgement or agreed quotation; if none is stated, delivery is DAP to the named destination.
5.3 Delivery charges are those shown at checkout or in the quotation. International duties, import taxes, customs charges and local clearance costs are the Buyer's responsibility unless expressly included.
5.4 The Seller may make partial deliveries and invoice each delivery separately.
5.5 The Buyer must provide safe access, accurate delivery information and any equipment reasonably needed for unloading. If delivery cannot be completed because of the Buyer, the Seller may store the Goods and charge reasonable storage, handling and redelivery costs.
6 Inspection and claims
6.1 The Buyer must inspect the Goods promptly on delivery and notify the Seller in writing within five Business Days of any shortage, transit damage or non-conformity that is reasonably apparent on inspection following delivery, giving the order number, product reference and supporting photographs where reasonably possible. Latent defects are dealt with under clause 6.2.
6.2 A claim for a latent defect must be made promptly after discovery and within the applicable warranty period. The Buyer must preserve the Goods and packaging and allow the Seller a reasonable opportunity to inspect them. Where a claim concerns an optic or other contamination-sensitive Good, the Buyer must not clean, polish, dismantle, modify or otherwise alter the Good before inspection, except where reasonably necessary for safety or to prevent further damage.
6.3 Failure to give notice within these periods does not remove rights that cannot lawfully be excluded, but the Buyer is responsible for loss caused by unreasonable delay.
7 Cancellation and returns
7.1 Business Buyers have no general statutory right to cancel an online Order because they have changed their mind. After acceptance, an Order may be cancelled only with the Seller's prior written consent and on any reasonable conditions stated by the Seller.
7.2 Non-defective Goods may be returned only after the Seller issues written return authorisation. They must be unused, uninstalled, complete, in resaleable condition and in their original undamaged packaging. The Seller may apply a reasonable handling or restocking charge disclosed when the return is authorised.
7.3 Unless defective or incorrectly supplied, bespoke, configured, special-order or non-stock Goods cannot be cancelled or returned once ordered from the supplier. Sealed optics and other contamination-sensitive Goods cannot be returned as non-defective Goods once their protective packaging has been opened. Opening protective packaging does not exclude a remedy for a genuine defect or non-conformity that was present at delivery, subject to clauses 6 and 8.
7.4 In the case of an authorised return of non-defective Goods, the Buyer bears the cost and risk of return until the Goods are received by the Seller. Where Goods are returned because they are alleged to be defective, damaged or incorrectly supplied, return arrangements and responsibility for reasonable return costs will be determined having regard to the nature and validity of the claim. Refunds or credits are subject to inspection. Nothing in this clause limits any remedy which cannot lawfully be excluded or restricted.
8 Warranty
8.1 Unless a different warranty period is stated in the Order Acknowledgement, the Seller warrants that on delivery the Goods will materially conform to the agreed specification and be free from material defects in materials and workmanship under normal use. For Goods not normally consumed or worn through use, that warranty continues for 12 months from delivery. For consumable and wear items, the warranty applies to manufacturing defects or material non-conformity existing at delivery, but no warranty is given as to expected service life or normal consumption or wear unless expressly agreed in writing.
8.2 The warranty does not cover normal wear, deterioration or consumption arising from use, contamination, accidental damage, misuse, incorrect handling, storage or installation, use outside the published specification, modification, unauthorised repair or failure to follow applicable instructions.
8.3 Subject to clause 11 and to rights which cannot lawfully be excluded, the Seller's obligation in respect of a valid claim under clause 8.1 is, at the Seller's option, to repair or replace the affected Goods or refund the price paid for them. The Buyer must obtain return authorisation and follow the Seller's return instructions.
8.4 Where Goods carry a manufacturer's warranty, the Seller may discharge its obligation by passing through the benefit of that warranty where lawful and practicable.
8.5 Except as expressly stated in the Contract, and to the fullest extent permitted by law, all warranties, conditions and other terms implied by statute or common law, including terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979, are excluded. Nothing in the Contract excludes or restricts the Seller's obligations as to title under section 12 of that Act or any other term, right or liability which cannot lawfully be excluded or restricted.
9 Specifications, compatibility and trade marks
9.1 Descriptions, dimensions, drawings, photographs and technical data are provided to identify the Goods and may contain non-material variations. Website images are illustrative unless expressly stated to show the exact Goods.
9.2 The Buyer is responsible for providing complete and accurate information concerning its machine, cutting head, process and intended application. Any product-selection assistance, technical guidance, application support or other advice provided by the Seller will be based upon the information supplied by the Buyer and the circumstances known to the Seller at the time. Unless the Seller expressly agrees in writing to undertake a defined design, engineering or validation responsibility, the Buyer remains responsible for confirming the suitability, compatibility, installation and safe use of the Goods for its particular application.
9.3 Goods expressly described as genuine are supplied as genuine branded parts. Goods described as compatible, alternative or suitable for use with a manufacturer are independently manufactured unless expressly stated otherwise.
9.4 Manufacturer names, model names and trade marks are used only to identify compatibility or intended application. No affiliation, sponsorship or endorsement is implied unless expressly stated.
9.5 The Buyer must not remove safety markings, serial numbers or identification labels and must use the Goods in accordance with applicable instructions and law.
10 Title
10.1 Title to the Goods remains with the Seller until the Seller has received in cleared funds all amounts due for the Goods and any other sums due from the Buyer.
10.2 Until title passes, the Buyer must hold the Goods as bailee, keep them identifiable and properly stored and insured, and not create any charge over them. The Buyer may resell the Goods in the ordinary course of business, but that authority ends automatically on an Insolvency Event or if payment becomes overdue.
10.3 If the Buyer's right to possession ends, the Seller may require return of the Goods and, where lawful, enter premises where they are stored to recover them.
11 Liability
11.1 Nothing in the Contract limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of title obligations, or any liability that cannot lawfully be limited or excluded.
11.2 Subject to clause 11.1, the Seller is not liable for loss of profit, revenue, production, contract, business, anticipated savings, goodwill or data, or for indirect or consequential loss.
11.3 Subject to clause 11.1, the Seller's total aggregate liability arising out of or in connection with a Contract, whether in contract, tort, breach of statutory duty or otherwise, is limited to the total price paid or payable under the Contract giving rise to the claim.
11.4 The Seller is not liable for loss caused by information, specifications or instructions supplied by the Buyer, by the Buyer's failure to verify compatibility, or by the Buyer's use of the Goods outside their intended specification.
11.5 The parties agree that these limitations allocate commercial risk between businesses and apply to the fullest extent permitted by law.
11.6 The Seller will not be liable for any liquidated damages, service credits, penalties, contractual indemnities or other contractual remedies imposed by the Buyer unless expressly accepted in writing by a director of the Seller.
12 Suspension and termination
12.1 The Seller may suspend performance or require security or payment in advance if payment is overdue, the Buyer exceeds its credit limit, the Seller reasonably believes the Buyer may not pay, or an Insolvency Event occurs.
12.2 Either party may terminate a Contract immediately by written notice for a material breach that is not remedied within 14 days after written notice, or if the other party suffers an Insolvency Event.
12.3 Termination does not affect accrued rights. Amounts already due become immediately payable, and clauses intended to survive termination continue in force.
13 Force majeure
13.1 The Seller is not liable for delay or failure caused by events beyond its reasonable control, including supplier failure caused by circumstances beyond the Seller's reasonable control, carrier disruption, shortage of materials, industrial action, fire, flood, epidemic, war, cyber incident, government action, import or export restriction, or interruption of utilities or transport.
13.2 The Seller will use reasonable efforts to reduce the effect. If the event continues for more than 60 days, either party may cancel the affected undelivered part of the Contract by written notice, and the Seller will refund any advance payment for that cancelled part.
14 Set-off
14.1 The Buyer must pay all sums in full without set-off, counterclaim, deduction or withholding except as required by law. The Seller may set off amounts it owes the Buyer against amounts due from the Buyer.
15 Compliance and export control
15.1 Each party must comply with applicable anti-bribery, sanctions, export-control, customs and trade laws. The Buyer must obtain any licences or authorisations required for its onward sale, export, transfer or use of the Goods and must not supply, export, re-export, transfer or make the Goods available to a prohibited person, country, territory or end use.
15.2 On request, the Buyer must promptly provide information reasonably required by the Seller to verify the identity of the end user, the destination, the intended end use and compliance with applicable sanctions, export-control, customs and trade requirements.
15.3 The Seller may delay or suspend acceptance, dispatch or performance while it carries out compliance checks or awaits information under clause 15.2, and may refuse supply where it reasonably believes that supply, export, re-export, transfer or use of the Goods may breach applicable law or binding supplier restrictions.
15.4 The Seller may refuse, suspend or cancel supply where reasonably necessary to comply with applicable law or binding supplier restrictions, without liability beyond refunding any payment received for the cancelled Goods.
16 Data protection
16.1 Each party will comply with applicable data-protection law. The Seller processes business contact, account, order and delivery information to administer enquiries and Contracts, take payment, deliver Goods, provide support and meet legal obligations, as further explained in the Website privacy notice.
17 Notices
17.1 A notice under the Contract must be in writing and delivered by hand, prepaid next-Business-Day service or email to the address stated in the Order Acknowledgement or later notified in writing.
17.2 A notice is deemed received when delivered by hand; at 9:00 am on the second Business Day after posting; or, for email, when sent without delivery failure before 5:00 pm on a Business Day, otherwise at 9:00 am on the next Business Day. This clause does not apply to formal service of legal proceedings.
18 General
18.1 The Seller may assign the benefit of a Contract and may subcontract performance of its obligations. The Buyer may not assign, transfer, novate or subcontract any of its rights or obligations under a Contract without the Seller's prior written consent.
18.2 A waiver is effective only if in writing and does not waive any later breach. Delay in exercising a right is not a waiver.
18.3 If any provision is invalid or unenforceable, it will be treated as modified to the minimum extent necessary and the remaining provisions continue in force.
18.4 The Contract is the entire agreement concerning its subject matter. Each party acknowledges that it has not relied on a statement not set out in the Contract, but nothing limits liability for fraud or fraudulent misrepresentation.
18.5 A variation is effective only if agreed in writing by an authorised representative of the Seller. No person other than the parties has a right to enforce the Contract under the Contracts (Rights of Third Parties) Act 1999.
19 Governing law and jurisdiction
19.1 The Contract and any dispute or non-contractual obligation arising from it are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.